American Express Remote Jobs, American Express Virtual Assistant In Belgium ( Complaints Analyst )

Hiring Organization:- American Express

Post Name:- Complaints Analyst

Qualifications:- Graduate

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- €20 – €30/Hour

Locations:- Brussels, Belgium

American Express Remote Jobs, American Express Virtual Assistant In Belgium ( Complaints Analyst )

Full Job Description:

Chargeable for contacting clients with past due debts to relaxed the agreement of the account. Also they do preventive work to avoid destiny overdues with accounts that have a excessive exposure.

The Analyst court cases has a information of the products and offerings introduced to our customers and the tactics and regulations that need to be observed.

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He/She is chargeable for complaints
Continually log and handle all wellknown proceedings in keeping with the proceedings policy (SLA / reimbursement grid), which includes perform Root cause analysis on the complaints in order to highlight the primary areas for client dissatisfaction
Research, in coordination with different departments, and assemble an in depth reaction in a timely way to publish for approval to the lawsuits handling crew chief, and where necessary, beneath the control of the legal department
Supporting on-boarding of latest colleagues by way of explaining the details of the activity in a clean and correct manner
Own previous know-how and enjoy of the goods, services and processes in the very own domain and execute a number of nicely-described obligations informed and supervised by a supervisor
Process information out of one particular sub-subject and look for pattern and cause /effect
Act on very own initiative inside properly-described hints and approaches and able to endorse everyday upgrades beneath supervision of a supervisor
Transfer very own understanding and switch manner of running in a formal and informal manner
Answer efficiently and in a dependent way more complex questions from customers according to set rules and tactics. Able to correctly document on information and incidents
He/She works underneath the supervision of a team leader.

American Express Remote Jobs, American Express Virtual Assistant In Belgium ( Complaints Analyst )

Required abilities

Fluent written and spoken French, Dutch and English is vital
You need to live in Belgium
The capability to work in a quick paced and in a virtual surroundings in addition to multitask and re-prioritize on a ordinary basis
Group participant who demonstrates self-motivation & ability to paintings under stress and unsupervised
Understanding of Microsoft workplace suite (Excel, word, Outlook,…)
Accurate keyboard abilties and interest to info
Pro-actively seeks opportunities for development and streamline approaches
Building & leveraging relationships internally and externally
Demonstrate private excellence with the aid of ultimate high quality in hard situations
Display a ardour to serve via delivering amazing carrier in each interaction with our customers
Robust interpersonal, communication and listening abilties
Extremely good organizational capabilities
Tremendously self-encouraged, outcomes-orientated

American Express Remote Jobs, American Express Virtual Assistant In Belgium ( Complaints Analyst )

Why Belgium For Job?

Belgium is a great destination for job seekers for several reasons:

Central location in Europe: Belgium’s central location in Europe makes it an ideal hub for international business, which means there are many job opportunities available, especially in sectors such as finance, logistics, and technology.
Multilingual society: Belgium is a multilingual society, with three official languages (Dutch, French, and German), making it an attractive destination for job seekers who speak multiple languages.
High minimum wage: Belgium has a relatively high minimum wage, which means workers can expect to earn a decent salary.
Good work-life balance: Belgium is known for its good work-life balance, with many companies offering flexible working hours and generous leave entitlements.
Excellent healthcare and education systems: Belgium has excellent healthcare and education systems, making it an attractive destination for families.
High standard of living: Belgium offers a high standard of living, with good infrastructure, cultural amenities, and a high quality of life.

However, it’s important to note that Belgium also has a high cost of living, especially in major cities such as Brussels. The job market can also be competitive, and knowledge of at least one of the official languages is usually required for many jobs. Nevertheless, overall, Belgium offers many opportunities for job seekers looking for a new challenge in a vibrant and dynamic country.

American Express Remote Jobs, American Express Virtual Assistant In Belgium ( Complaints Analyst )