Google Jobs From Home, Remote Jobs in Gurgaon 2023 Apply Now!! ( Member Support )
Company Name:- Google
Post Name:- Member Support
Salary: Rs.18000 – Rs.20000
Qualification: Graduation
Work Hours: 8
Location: Gurgaon, India
Google Jobs From Home, Remote Jobs in Gurgaon 2023 Apply Now!! ( Member Support )
Full Job Description:
The Member Support Experience Agent position responds to phone calls and emails from Nonstop Health members seeking information about their medical benefits in a first-rate and memorable manner. One of the first points of contact for Nonstop’s members and a key component of the company’s service delivery is our Member Support Experience Agent. Strong interpersonal communicators, Member Support Experience Agents provide accurate and thorough medical benefit information pertaining to the Nonstop Health program.
Strong experience with billing, claims, and medical benefits is required of our ideal candidate. Members of the Nonstop Member Support team are devoted to offering exceptional and personalized customer service while they patiently address a range of member issues. The ideal candidate will also be detail-oriented, comfortable working in a Mac environment, familiar with the Google Suite of products (or equivalents), and capable of expertly resolving member issues with the aid of the available tools and information.
Primary duties include.
- Answer phone calls and emails from Nonstop’s exclusive email ticketing system for members, broker partners, and clients.
- demonstrates excellent customer service while guiding members through Nonstop’s medical benefit options.
- gives members instructions on completing insurance forms like Summary of Benefits and Coverage (SBC) and Explanation of Benefits (EOB) forms.
- To assist in resolving member issues, from time to time work with medical carriers, pharmacies, and service provider billing and claims departments.
- Learn everything there is to know about Nonstop’s programs, including but not restricted to its core products and a number of extra advantages like the Durable Medical Equipment program, AltCare Plus, Infertility, and Nonstop’s Claims procedure.
- By providing patient, sympathetic, and expert support, de-escalating situations involving irate members can be achieved.
- keeps client satisfaction at the center of all decisions and actions.
- By going above and beyond on each call, one develops relationships and engages members.
- strict adherence to HIPAA rules and client confidentiality agreements, as well as Nonstop guidelines, policies, and procedures.
- maintains a commitment to professional development.
- To become an authority on medical benefits, Nonstop procedures, and programs, report on member and client trends and provide feedback on professional development.
Requirements:.
Skills, knowledge, and education needed are as follows:.
- Positivity and self-assurance while being able to adapt to rapidly changing requirements.
- Critical thinker with a knack for solving issues intuitively and creatively.
- Must be able to pick up CRM systems quickly.
- Outstanding organizational abilities, adept at handling multiple tasks, and pays close attention to detail.
- Be an organized self-starter with a strong background in customer service.
- the capacity to follow instructions and ask for help with confidence when necessary.
- Availability to work a flexible schedule, if required.
- ability to interact professionally and effectively with clients, management, and staff.
- is eager to resolve the problem and puts the needs of the customer first.
- ability to consistently show off strong writing abilities.
- capable of working independently, effectively, and efficiently in a remote environment while remaining pro-actively involved with the team.
- competent with the Google Suite’s (Sheets, Docs, etc.) products. (or equivalents.).
- knowledge of health benefits and medical insurance.
- a history of successfully navigating a variety of information sources and working across multiple platforms.
Google Jobs From Home, Remote Jobs in Gurgaon 2023 Apply Now!! ( Member Support )
Top 10 Tips For Interview:
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don’t know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words “Sorry Sir/Ma’am, I do not know the answer”.
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying “May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer “I am not comfortable in English/Hindi. Sir, Can I give the answer in ‘your comfortable language'”. Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say ‘Thank you to your interviewer’
Google Jobs From Home, Remote Jobs in Gurgaon 2023 Apply Now!! ( Member Support )
